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Home :: Terms & Conditions

Terms & Conditions

ARTISAN ABODE TERMS AND CONDITIONS

Copyright

© Artisan Abode

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Artisan Abode or it’s technology and product providers or their respective owners. ALL RIGHTS RESERVED.

Any known infringement of our intellectual property will be actively pursued.

Artisan Abode authorises any person to store documentation on a single computer for personal use only and to print copies of documentation for personal use only, provided that the documentation contains the copyright notice © Artisan Abode.

Registered address

Artisan Abode is a trade and operating name of Artisans and Artists Limited

Registration number: 7261185

VAT number: GB112043283

Registered office:

Riverside

Fore Street

Bovey Tracey

Devon

TQ13 9AF

United Kingdom

Terms and Conditions of Sale

Payment

We accept Visa, Mastercard and PayPal.

Your payment card will be charged upon order.  Purchases through PayPal you will be charged immediately.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact orders@artisanabode.co.uk, so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices include VAT at 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. 

Reproduction

Artisan Abode takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products.

Overseas Deliveries

May be available upon request, please contact us prior to placing an order.

Returns Policy

Please see full details of our returns policy via link on our home page.

Cancellation

You are entitled to cancel your contract if you wish providing you act within 3 working days of receipt of the goods.

If you wish to cancel your contact prior to despatch, please contact us via the contact details on the home page.

If your order has already been despatched please follow our returns information.

Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Liability

Artisan Abode cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in any promotional material. When you place an order to purchase a product from Artisan Abode your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Artisan Abode endeavours to check the accuracy of the information on this site. However, Artisan Abode does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Privacy Policy

At Artisan Abode, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Law

Governed by the laws of, England and Wales

How do we collect information?

We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition, submit feedback or apply for a vacancy or telephone the company.

What type of information do we collect?

We might collect the following personal information your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when.

If you make a purchase online, over the telephone or for a mail order from a store, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

If you have applied for a job, we will collect your CV, covering letter and contact details.

Why is the information collected?

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
If you opted in, we also use the information to keep you up to date with Artisan Abode: mailing new catalogues and sending emails as appropriate. You can opt-out at any time.
For purposes of quality control and training, calls and emails may be monitored.

How long do we retain your data?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. You may check details on how long we retain information by contacting our Data Protection Officer.

How will it be used?

We may use your information to:
Process any orders that you have made.
To carry out our obligations arising from any contracts entered into by you and us.
Dealing with entries into a competition.
Seek your views or comments on the products or services we provide.
Notify you of changes to our services.
Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product Launches. 

Who has access to your information?

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to post your order, mail you a catalogue or fulfil a made-to-order purchase). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment page, placing an order by telephone or mail order through a store, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third-party as part of a sale of some or all of our business and assets to any third-party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time. If you are a web customer, and have created an account, you can amend your preferences in the My Account pages. Alternatively, you can contact us by email: orders@artisanabode.co.uk or by calling 01626 834 705.

How can you access and update your information?

The accuracy of your information is important to us.

If you would like to amend any of your information you can do so in the following ways:

If you are web customer and have created an account, you can amend your details in the My Account pages. 

You can email customerdetails@artisanabode.co.uk.

You can write to Data Protection Officer, Artisans and Artists Limited, Artisan Abode, Riverside, Fore Street, Bovey Tracey, TQ13 9AF. Or call 01626 734 805.

You have the right to ask for a copy of the information Artisan Abode holds about you via a Subject Access Request.

Security Precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. You can opt-out of profiling by writing to Data Protection Officer, Artisans and Artists Limited, Artisan Abode, Riverside, Fore Street, Bovey Tracey, TQ13 9AF.

Use of Cookies

Like many other websites, the Artisan Abode website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off Cookies by setting your browser preferences. Turning Cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Transferring your information outside of the EEA

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while outside the EEA , your information may be transferred outside the EEA in order to provide you with those services.

Data protection officer

Any questions regarding this Policy and our privacy practices should be sent by email to customerdetails@artisanabode.co.uk or by writing to the Data Protection Officer, Artisans and Artists Limited, Artisan Abode, Riverside, Fore Street, Bovey Tracey, TQ13 9AF.

Complaints

Data subjects are able to complain to Artisan Abode about: How their personal data has been processed, How their request for access to data has been handled, How their complaint has been handled, Appeal against any decision made following a complaint. To do so, lodge a complaint by contacting the Data Protection Officer (details above). We aim to deal with complaints within one month.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in October 2019.

Subject Access Request

You have a right to access or view information that Artisan Abode holds about you and to have it amended or removed should it be inaccurate. You can make what is called a ‘Subject Access Request’ and we will:

Describe the information we hold about you

Tell you why we are holding that information

Tell you who it might be shared with

At your request, provide a copy of the information in an easy to read form.

If you would like to make a ‘Subject Access Request', please follow the following steps:

STEP ONE OF TWO

Download and complete the Subject Access Request Form

- Click to download - 

STEP TWO OF TWO

Send the completed form to:

Subject Access Request
Data Protection Office
Artisans and Artists Limited
Artisan Abode
Fore Street
Bovey Tracey
TQ13 9AF

or email it to customerdetails@artisanabode.co.uk 

Please note:

A copy of all Subject Access Requests is maintained by our Data Protection Office.

Requests can take 30 days to process.

We may require additional information to verify your identity before releasing any personal information.

Should we not respond within the 30 days, you have the right to make a formal complaint to the regulatory body, the ICO. To do this visit https://ico.org.uk/make-a-complaint/

Cookies

Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. We may use the following cookies:

Web Analytics Cookies

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what customers like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s (but not passwords!). We may advertise on 3rd party websites, and may reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.

No Private Information is Stored

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Artisan Abode site and never gets shared with anyone else.

How to Block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

Competitions

General

Competitions are only open to UK residents aged 18 or over, excluding employees and the immediate families of Artisan Abode, their agents or anyone professionally connected with the promotion.

By entering any competition, you are agreeing to be signed up to the Artisan Abode database. You may unsubscribe at any time.

All prizes are indicative and subject to variation.

Prizes are non-transferable and there is no cash alternative.

The winner(s) will be selected in a random draw conducted by Artisan Abode the next working day following the competition end date.

The Promoter is Artisans and Artists Limited. Registered in England and Wales Company Number: 7261185.

The winner will be contacted within 7 days of the draw. In the event that the winner has not responded within 14 days of notification then the Promoter reserves the right to reallocate the prize to a reserve winner.

Please allow up to 28 days for delivery of prize. The Promoter cannot be held responsible for any delays or damages occurred during transit.

The prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming or partaking of the prize.

The promoter may substitute items for items of an equal or greater value if, for any reason, the original item is unavailable.

By entering, winners agree that if they win they will participate in any reasonable publicity arranged by The Promoter or its agencies.

By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. Failure to do so will result in the forfeiture of the prize. No correspondence will be entered into.

The Promoter or its agencies accept no responsibility for any loss, injury or damage suffered through acceptance of the prize.

The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies. Proof of submission of entry is not proof of receipt of entry.

The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or the Artisan Abode website, or to be acting in violation of these terms and conditions.

To the full extent permitted by law the Promoter will not accept liability for any loss, damage, injury or death arising from this promotion beyond its reasonable control.

Artisan Abode never passes on your email address to third parties.

Social Media

1. We love hearing about your Artisan Abode purchases and reposting our favourites to our social media channels. To alert us of your post, upload your photo to Instagram, Facebook or Twitter tagging @artisanabode.co.uk or #artisanabode.co.uk. If your photo is chosen by our team, you will receive a direct message from our official account asking for your permission to publish your photo under the #artisanabode.co.uk hashtag. Please reply with Yes to give your full consent, agreeing to our T&CS below and Privacy Policy.

2. You retain the legal ownership of any photo that you upload. However, in order for us to repost your photo you grant to Artisan Abode a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo. We can use the photo on Artisan Abode’s webpages and for any use in our advertising, marketing and promotional materials without compensation or prior notice using any media or distribution methods. Artisan Abode may use, edit, alter, reproduce, translate, publish, or create derivative works at our sole discretion.

3. If your photo is chosen, your username will be displayed alongside content re-posted by Artisan Abode. By submitting your photo, you grant Artisan Abode the right to use your username, real name, image, caption or other identifying information in connection with the use of any of your photos displayed on Artisan Abode’s channels. By agreeing to these T&CS, you are consenting to Artisan Abode’s collection and processing of your personal data as described in Artisan Abode’s Privacy Policy.

4. By submitting your photo, you warrant and represent that (i) you own the rights to the photo or, if the photo is subject to third party rights, that you have all required licenses, rights, consents and permissions to publish the photo and grant the necessary rights, and (ii) you are over 18 years of age.

Promotions

Promotional Codes
Offers are valid on full price items only.
Please refer to your marketing material for expiry date.
Enter code at checkout.
Discounts cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges.
Exclusions may apply.
Where a minimum spend applies, the amount must be spent in a single transaction to receive the discount.

Promotional Vouchers
Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.
Single use only, credit cannot be carried forward.
Cannot be used in conjunction with any other offer/discount.
Promotional Vouchers have no cash value. They cannot be exchanged or refunded.
Expiry date is displayed on the voucher

Free Delivery
Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.
Single use only.
Cannot be used in conjunction with any other offer/discount.
Exclusions Apply - Free Delivery is to a UK mainland address (excludes Highlands) only and excludes express delivery.
No cash alternative.
Expiry date is displayed on the voucher.

Promotions - Free gift with purchase
Valid on full price items only. Excludes Gift Cards.
Cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges.
Please refer to your marketing material for expiry date.

Exclusions may apply.
Where a minimum spend applies, the amount must be spent in a single transaction to receive the gift.
One gift per customer.
Free gift available whilst stock lasts.